FAQ
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Q. What are your delivery options? |
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| A. We deliver throughout Peninsular Malaysia and East Malaysia. You can view the shipping charges by selecting your delivery state after putting the items in your shopping cart. Delivery is RM10.00 per trip for Peninsula destinations for purchase under RM100.00. The delivery is free for purchase above RM100.00 in West Malaysia, and above RM120 in East Malaysia & Singapore. |
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Q. What are your payment options? |
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| A. We take payment using the following options: |
- eGHL
- Credit/debit card including Mastercard, Visa and American Express
- Cheque (cleared funds before dispatch of order)
- Cash (Self collect)
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You may scan and email us the above info at info@nutshellsuperfood.com
*Note: Your purchased products will not be delivered until we have this confirmation. |
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Q. Are your card processing methods secure? |
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| A. Card transactions are processed by eGHL secure servers. We do not capture card details on our own site. We do not retain your card details in any format. |
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Q. How do I know if my order has been received? |
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| A. You should receive an automatic email confirmation from us once your payment has been processed and a confirmation from either eGHL to confirm a successful transaction. If you do not receive any type of confirmation via email and are concerned if we have received your order please call us at +60127293276 or email us at info@nutshellsuperfood.com and we will confirm if we have received your order. |
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Q. What if my delivery doesn't arrive when expected? |
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A. The cut off time for orders to be processed for next day delivery is 2:00pm Monday to Sunday.
Delivery usually takes about 3days to 5days.
Orders received by us after 2:00pm will be processed on the next working day. Where orders are received at a weekend, they will be processed on the next working day ie. Monday with the exception of Johor Bahru’s public holiday.
Your goods are shipped with a third-party courier usually DHL. In the unlikely event that a problem occurs with your delivery, or you do not receive your goods when expected, please contact us between 9am and 9pm Monday to Sunday at +60127293276 or info@nutshellsuperfood.com and we will track your order immediately. |
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Q. How do I receive a tax invoice? |
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| A. Your tax invoice is normally dispatched with your goods. In the unlikely event that you do not receive a tax invoice with your goods, please contact us and we will immediately provide a replacement. |
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Q. Can I collect my order? |
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A. You are welcome to collect your order from us; however, you must contact us for arrangement/appointment prior to pick up.
Our shop address is:
41 Jalan Anggerik Emas 1, Taman Anggerik Emas, 81100 Johor Bahru, Johor.
Phone:
+6012-729 3276
Business Hour:
Monday-Sunday (10am – 9pm) |
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Q. Can I cancel an existing order that have been made? |
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A. Yes, only if the order is still on pending status.
- Please send an email at info@nutshellsuperfood.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
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